Messenger Customer Chat


Messenger customer chat is the official free Messenger customer chat plugin for WordPress by Facebook. This plugin allows you to interact with your customers using Messenger by integrating it on your WordPress website. You can learn more about Messenger customer chat by clicking here.


  • Messenger customer chat on your website
  • Messenger customer chat settings page on first installation
  • Select Facebook Page in setup
  • Set your desired language and customize the greeting text
  • Set your response time and customize your chat color
  • Messenger customer chat settings page after successful setup



Requires WordPress Version: 3.9 or higher

Requires PHP Version: 5.2.4 or higher

Facebook Presence
In order to use the Messenger customer chat plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.


To install the Messenger customer chat plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Messenger customer chat’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.


Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Configure plugin for first use

After navigating to the Messenger customer chat plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin code should now be visible in your WordPress Dashboard
4. Finally, clicking ‘Save Changes’ will save the plugin onto your WordPress site. You can edit this code manually by clicking ‘Edit Code’ or rerun the setup by clicking ‘Edit Customer Chat’

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.


If you get stuck, or have any questions, you can ask for help in the Messenger Customer Chat plugin forum.


Where can I find more information on Messenger customer chat?

You can find more information on the Messenger customer chat page.

What do I need before setting up Messenger customer chat on my website?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

How does the plugin work?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop. You can find more information in our Developer Docs on the Messenger customer chat page.

Where can I see all my messages?

You can see all messages and responses to your Facebook Page in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top.

What permissions do I need on a Page to enable the Messenger customer chat feature?

You need be an administrator of the Page.

Why are some of my users seeing an additional confirmation window after clicking “Chat Now”?

A “Continue As” popup is shown infrequently for security purposes. Most signed-in users will only have to click the plugin itself to opt in, without having to re-confirm. Additionally, as more users message you via the plugin, the “Continue As” popup will be shown less often.

Can I see messaging analytics for my Facebook page?

You can see all messages and responses to your Facebook Page in your Page Inbox. Additionally, you can view analytics for your Facebook Page in Page Analytics or via Facebook Analytics. You can learn more about Page Analytics here. If you want more insights on your Facebook Page, visit Page Insights here.

Where can I find support?

If you get stuck, or have any questions, you can ask for help in the Messenger Customer Chat plugin forum. If you would like to file a bug, please use the Facebook Bug tool found here.

I am a developer. Can I help improve the plugin?

Of course! This plugin is open sourced on the Facebook Incubator GitHub. You can find the code and contribution instructions in the WordPress Messenger customer chat plugin repository.


15. ožujka 2020.
No options to disable loading on a page or any other, different than connecting to a facebook page. Adds 1,5 MB and 2+ seconds of loading on every website scoring tool. As you can see here, Zucc's people provide ZERO support. Zero updates - last one was 10 months ago. Absolute garbage, do not download.
13. ožujka 2020.
When you tap the icon on mobile, it will not just open the messenger app as you would expect it to. Instead, it will open a new tab in the browser prompting you to log into facebook with email and password. If you then scroll to the bottom, there's a button that you can tap asking if you already have messenger. You can tap that and only then will it open the messenger app on the user's phone. Cheers P.S. it also sucks that this plugin injects its own code on your page without giving you any control ever where you want to have it
10. prosinca 2019.
Easy and fast configuration, very useful. This plugin connects quickly the site with fb page (you must be an administrator).
10. prosinca 2019.
My customers kept getting the "Sorry, something went wrong" message when they click on the chat bubble. Utterly useless
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Suradnici i Programeri

“Messenger Customer Chat” is open source software. The following people have contributed to this plugin.


Prevedite “Messenger Customer Chat” na svoj jezik.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.


1.3 – June 17, 2019

  • Tested up to WordPress 5.2.1
  • Fixed security issue

1.2 – February 28, 2019

  • Tested up to WordPress 5.1
  • Fixed issues with Safari
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Updated plugin to use new Facebook JS SDK
  • Fix: Error message in code snippet

1.0 – September 24, 2018

  • Plugin released for all users